RIBAS Jewellery
Alliance for Recruitment is the largest recruitment consultancy in Lithuania measured by capacity, number of successful placements, and annual growth. We are a high-performing team of recruitment experts from various different industries.
Our Client - Factory by Ribas is a premier destination for exquisite jewelry and diamonds, renowned for our commitment to quality, craftsmanship, and customer satisfaction. We pride ourselves on offering a luxurious shopping experience both in-store and online. As we continue to grow our presence nationally and internationally, we are seeking an experienced Retail Country Manager to join our boutique-like team.
Job description:
Position Summary: As a Retail Country Manager, you will be responsible for overseeing the operations of 5 retail stores across different cities. Your key objectives include training and developing front-line staff, optimizing store performance, and ensuring that each store meets its sales targets while delivering outstanding customer experiences. This role requires a strategic thinker with strong leadership skills and a passion for retail excellence.
Key Responsibilities:
Store Operations Management:
- Oversee the day-to-day operations of multiple stores located in different cities, ensuring consistency and high standards across all locations.
- Ensure correct and timely stock supply and display in each store.
- Monitor store performance metrics and implement strategies to improve operational efficiency and sales outcomes.
Sales and Customer Service Training:
- Develop and deliver comprehensive training programs for front-line staff, focusing on sales techniques, customer service excellence, and product knowledge.
- Regularly visit stores to conduct in-person training sessions, provide on-the-spot coaching, and ensure that staff are adhering to best practices.
Performance Enhancement:
- Set and track sales targets for each store, working closely with store managers to develop action plans to achieve these goals.
- Identify opportunities to increase sales capacity through merchandising, promotions, and customer engagement initiatives.
Team Leadership and Development:
- Lead, mentor, and motivate store managers and front-line staff to cultivate a high-performance culture.
- Conduct regular performance reviews, provide constructive feedback, and identify opportunities for staff development and career progression.
Customer Experience Improvement:
- Ensure that each store delivers a consistent, positive customer experience that aligns with the company’s brand values.
- Address customer feedback and implement improvements to enhance overall satisfaction.
Travel and Flexibility:
- Regularly travel to different store locations to support staff, monitor operations, and ensure that company standards are being met.
- Adapt to the unique challenges and opportunities of each store location, customizing strategies as needed.
Requirements:
Qualifications:
- Proven experience in retail management, preferably in a multi-store or regional role.
- Strong leadership and team development skills, with a track record of building successful teams.
- Excellent communication and interpersonal skills, with the ability to train and motivate staff at all levels.
- Demonstrated ability to meet and exceed sales targets through strategic planning and execution.
- Flexibility to travel regularly and work in different locations as required.
Company offers:
- Performance-based bonuses every quarter
Monthly Salary:
3,800 – 4,500 Eur gross.
Milda Petkevičiūtė
Position:
Senior Recruitment Consultant
Phone:
E-mail:
City:
Vilnius
