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Customer care specialist (DE, NO, DK, SE, FI, NL, PL languages) with relocation to Riga, Latvia

Valid till: 2024-08-05

City: Riga

Alliance for Recruitment is the biggest recruitment agency in the Baltics, servicing clients in CEE & Nordics and creating a brighter future for people around! We are the largest headhunting house measured by capacity, a number of successful placements, and annual growth, raising a high-performing team of recruitment experts from various industries.

Our client is a multinational information technology services and consulting company across 90 countries. 

Job description: 
  • Help customers with questions or problems using phone, email, chat, etc., making sure to solve them quickly
  • Keep accurate records of how issues are solved using the contact center tool
  • Make sure problems are solved on time according to set goals
  • Get help from the immediate supervisor for urgent issues
  • Work alone or with others as needed
  • Talk well with people inside and outside the company
  • Make sure customers are happy and do work that meets quality standards
  • Stick to scheduled work times
  • Handle customer contacts while meeting goals for how quickly we respond, how long it takes to handle the issue, and how often we successfully solve issues
  • Do extra tasks to make customers happier or to do better on goals
  • Go to training when needed
Requirements: 
  • English skills (B2 or higher level) in writing and speaking to understand documentation and log accurately in the client systems
  • Additionally, one of the foreign language skills – German, Dutch, Polish, Swedish, Finnish, Norwegian or Danish (B2/C1 or higher level)
  • Previous experience in an outsourced customer service environment is advantageous
  • Good at using computers and can do many things at once on them
  • Friendly, positive, and likes working with others
  • Can work well in a group
  • Likes helping people and solving problems
  • Ability to work shift hours
Company offers: 
  • Relocation package to Riga, Latvia
  • Working in flexible shifts
  • Private medical insurance for self and family (spouse and kids)
  • Career opportunities across the globe
  • Learning- Access to multiple free trainings and courses via our internal learning platform
  • Fun at work - multiple fun at work activities regularly 
  • Modern office at Jaunā Teika (Gustava Zemgala gatve 74, Riga)
Monthly Salary: 

1500-1700 Eur gross

Position:
Recruitment Consultant
Phone:
E-mail:
City:
Riga

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