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Business Excellence Manager Baltics

IT Process & Support
Vilnius
€7000 - €9000 gross
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About the employer

Alliance for Recruitment is the biggest recruitment agency in the Baltics, servicing clients in CEE & Nordics and creating a brighter future for people around! We are the largest headhunting house measured by capacity, a number of successful placements, and annual growth, raising a high-performing team of recruitment experts from various industries.

Our client - Servier - is an independent international pharmaceutical company with a strong presence across the Baltic countries. The company focuses on developing and providing innovative medicines while continuously investing in research, digitalisation and the development of its people.

Job description:

Currently, Servier is looking for a Business Excellence Manager to lead and further develop the Business Excellence function across the Baltic countries. This is a strategic and hands-on role combining commercial excellence, data and analytics, CRM, digital and omnichannel initiatives to support more effective business decision-making and commercial performance.

  • Lead and develop the Business Excellence function across Lithuania, Latvia and Estonia;
  • Partner with Sales, Marketing and other business functions to identify opportunities for improving commercial effectiveness;
  • Drive the use of business, market and customer data to support strategic and operational decision-making;
  • Develop and improve commercial analytics, performance measurement, forecasting and market modelling;
  • Lead CRM development and optimisation, ensuring effective use of customer data and supporting Sales Force effectiveness;
  • Drive digital and omnichannel initiatives and contribute to the development of customer engagement approaches across the Baltics;
  • Identify opportunities for process improvement, automation and new data-driven solutions;
  • Challenge existing commercial practices and provide recommendations based on data and business insights;
  • Collaborate with local, Baltic and international stakeholders on Business Excellence, CRM, analytics and digital initiatives;
  • Lead and develop the Business Excellence team.
Requirements:
  • Solid experience within the pharmaceutical industry, with a strong understanding of Sales and Marketing processes;
  • Experience in Business Excellence, Commercial Excellence, Sales Force Effectiveness, commercial analytics, digital transformation or a related area;
  • Strong understanding of business and market data and the ability to turn analysis into actionable commercial recommendations;
  • Experience working with CRM systems and customer data;
  • Experience with digital and/or omnichannel initiatives;
  • Strong analytical mindset and confidence working with BI and reporting solutions;
  • Proven people management experience;
  • Strategic thinking combined with a hands-on approach and ability to drive implementation;
  • Fluent English.

We consider as an advantage

  • Experience with Veeva CRM;
  • Experience with Power BI or similar BI tools;
  • Experience leading transformation, automation or AI-related initiatives;

Experience working across several countries or in a Baltic/regional role.

Company offers:
  • A strategic Business Excellence leadership role with responsibility across all three Baltic countries;
  • Opportunity to influence how Servier develops its commercial excellence, data, CRM and digital capabilities;
  • Opportunity to lead and develop a specialized Business Excellence team;
  • Professional development opportunities within an international pharmaceutical organisation;
  • Health insurance and other company benefits;
  • Annual performance-based bonus.

Monthly Salary:

€7000 - €9000 gross

Dovile Silaliene
ds@afr.lt +37069067723
Interested? Apply now!
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