Credit Control & Collections Specialist (Spanish)

About the job

The Credit & Collections Specialist ensures timely customer payments, manages credit risk, and supports the Order-to-Cash (O2C) process through credit assessments, collection activities, and cross-functional collaboration. The role is key to maintaining healthy cash flow and minimizing bad debt risk.

Job description

• • Perform credit limit assessments, including credit checks and insurance requests.
  • Analyze and release orders in line with credit policies.
  • Ensure compliance with internal controls and approval procedures.
  • Manage credit control mailbox and respond to internal & external inquiries.
  • Execute dunning processes (emails, calls, follow-ups) to ensure timely collections.
  • Propose payment plans in cooperation with FBP and Sales.
  • Collaborate with Sales, Finance, and Customer Service to resolve disputes.
  • Prepare overdue reports and manage escalations to Credit Insurance.
  • Monitor doubtful debts and coordinate with insurance or external collection agencies.